FAQ
Returns and refunds
Can I return an item?
Yes, at Petit Chamois, sales are not final: you have 30 days from the date of receipt to return any item that is not suitable, at any time, including during the holidays. There are no seasonal exceptions.
The item must be new, clean, free of odors or pet hair, with its original tags and in its original box, in the exact condition in which you received it. This is what allows us to put it back on sale and keep our prices low.
Returns are by mail only and refunds are issued as a Petit Chamois gift card. The details are below
Will I be refunded to my credit card?
No, all returns are refunded in Petit Chamois gift cards, never to the original payment method. Your gift card allows you to choose something else, in your size, without having to pay full price elsewhere.
How do I request a return?
Log in to your Petit Chamois account, select the relevant order and click on "Return request". You can also write to us at support@petitchamois.com. We will send you the procedure to follow and the return label.
How much does it cost to return an item by mail?
Return shipping costs are at your expense:
• $13 — standard items (QC and ON), deducted from your refund.
• $25 — oversized items (100 to 199 cm and under 30 lbs) or shipments to other provinces.
• Actual carrier fees — oversized items over 199 cm or over 30 lbs.
• Free — if you use your own carrier account (proof of payment required), or if the return is due to an error or defect on our part, once validated by our team.
Firm sales
Which items cannot be returned or exchanged?
For health and safety reasons, the following items are final sale, with no returns or exchanges:
• Underwear, cycling shorts, and bib shorts.
• Helmets and eyewear with the security seal removed.
• Skis with bindings mounted at your request (mounting drills into the ski and makes it non-resalable).
• Gift cards.
Warranty
Is there a manufacturer's warranty?
When a product is covered, the warranty generally applies to normal use. Warranty claims are handled directly with the manufacturer, who evaluates the defect and decides on the repair, replacement, or credit. Proof of purchase is mandatory; keep your Petit Chamois order confirmation.
Write to us at support@petitchamois.com: we will provide you with the contact information and the procedure for the relevant manufacturer to open your file. Processing, repair, and exchange times are at the manufacturer's discretion, and shipping costs related to a claim are your responsibility.
Mounting of bindings
Can I have my ski bindings mounted before shipping?
Yes, our technicians install and adjust your bindings according to your specifications before shipping — a service few discount sites offer. To take advantage of this, please send the following information to support@petitchamois.com:
- Skier level (beginner/intermediate/expert)
- Weight
- Height
- Age
- Boot sole length in mm (usually found on the heel)
Important: a mounted ski cannot be returned. Mounting requires drilling the ski: once the bindings are installed at your request, this ski becomes a final sale. Please double-check your size and model before requesting the mounting.
