Shipping policy

Answers to the most frequently asked questions about our shipping fees and delivery times are below. If you can’t find what you’re looking for, contact us at support@petitchamois.com or through our live chat.

What are the shipping fees and delivery times?

Shipping is free on orders of $100 or more before taxes (a $10 fee applies below that amount), and your package ships within 48 business hours of placing your order.

This timeframe can be longer during our busiest period, from mid-November to mid-January. Your order may also ship in multiple packages.

Once your package is handed off to the carrier, delivery times are beyond our control. If you don’t receive it within the expected timeframe, contact us at support@petitchamois.com, and we will open a service ticket with the carrier.

How long will delivery take based on my province?

Once your package is handed off to the carrier, expect roughly 1 to 3 business days in the Montreal or Toronto areas, 2 to 5 business days in Quebec, Ontario, and the Maritime provinces, 5 to 10 business days in Western Canada, and 7 to 14 business days in the territories and Nunavut.

Province	Delivery time
Greater Montreal Area	1–3 business days
Greater Toronto Area	1–3 business days
Quebec, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador	2–5 business days
Alberta, British Columbia, Manitoba, Saskatchewan	5–10 business days
Northwest Territories, Nunavut, Yukon	7–14 business days

 

These timeframes don’t include the 48-business-hour processing time before shipment.

What happens if my shipping address is incomplete or my package is refused or unclaimed?

If you would like us to reship the package, a $25 fee applies to cover the return and reshipment ($35 if the package exceeds one metre). Note that this fee applies even if your original order qualified for free shipping: we only cover shipping costs once.

If you would rather not have the package reshipped, we will deduct $13 from your refund instead.

We also reserve the right to refuse to ship an order if the address provided differs from the one associated with the credit card used or if we’re unable to confirm that billing address.

Can I have oversized products delivered to my home?

Bikes, ski poles, roof boxes, and bike racks can’t be delivered.

How can I track my order?

You can track your order status anytime here.

What should I do if an item is damaged on arrival?

Contact us at support@petitchamois.com. Please include a few photos of the damaged product.

Do you deliver everywhere in Canada?

We deliver to almost all of Canada except for a few postal codes in remote areas.

Delivery unavailable to these postal codes:

• Yukon: Y1A, Y0A, Y0B
• Nunavut and Northwest Territories: X0A, X0B, X0C, X0E, X0G, X1A, X9Z
• Quebec: J0M
• Ontario: P0L

How much does a return from a remote area of Canada cost?

If you use the prepaid Canada Post return label included in your package, a $25 fee is deducted from your refund once the package is received at our warehouse, provided all return conditions are met.